Sustainable, scalable service profit engines — money‑making machines with double‑digit EBIT uplift.
I design and implement end‑to‑end business engines — pricing factories, replacement engines, predictive service loops and governance systems — that scale across brands and countries and can unlock significant EBIT upside (often 10–20%+, context‑dependent). Example: I doubled service EBIT in Northern Europe within 24 months (from a low base) by implementing a pricing factory, field‑productivity system and KPI governance. I systematically identify these large hidden value pools myself — with an 'x‑ray view' for revenue+, EBIT+, margin+, efficiency+, effectiveness+, cost and Pareto levers.
What I do
Three building blocks you can combine. Click for details.
Service performance engineering
Design operating systems for service: KPIs, processes, roles, governance and run‑rate improvements.
Automation & AI enablement
From pragmatic knowledge systems to RAG copilots and workflow automation that actually ships.
Profit engines around service
Pricing, replacement sales, and quality feedback loops that lift margin without breaking CX.
Signature Use Cases
Five end‑to‑end engines to scale EBIT, margin, revenue & uptime.
Installed Base Monetization & Entitlement Engine
Asset‑level contract profitability → stop leakage, renegotiate, upsell
Cost & Reliability Engineering
Engineer durability & serviceability — closed‑loop feedback into R&D
Replacement Engine
Non‑Repairable Device → Smart Replacement Sales
Predictive Failure & Proactive Service Engine
IoT / telemetry driven pattern detection → action before breakdown
Asset Configuration Kernel
Unified configuration model for complex, modular asset landscapes across lifecycle, service, and commerce.
Cognitive Copilot Layer
KB / RAG / AI copilots for call centers & technicians — automate 2nd level support
Ultra-Lean Asset-Based Service Operating SystemTM
Asset-centric, event-driven service operating system — replacing process complexity with real-time state, decision logic and cognitive support.
Further Examples
- Global Service KPI Cockpits (standardized KPI logic)
- Pricing Factory (market crawl → ETL → rules → governance)
- Service Billing Engines (automation, exceptions, compliance)
- Safety Recall Automation (identification → reach‑out → execution)
Value creation outcomes
- Steering speed↑ · KPI clarity↑ · Productivity↑
- Margin↑ · Governance↑ · Manual work↓
- Leakage↓ · Invoice accuracy↑ · Cash↑
- Risk exposure↓ · Compliance↑ · Execution speed↑
Selected Experience Snapshot
A quick reality check — built in real organizations, at scale.
- Built global service platforms for large appliance & professional equipment manufacturers
- Led service organizations (multi-country, >100M€ service revenue)
- Designed multiple end-to-end business engines in service & aftermarket
About
Architect + Operator + Executive. I build profit engines — and I can navigate politics when it’s necessary to get them live.
About me
I build repeatable, scalable profit engines — from decision logic and data pipelines to governance, incentives and rollout. I lead when needed, operate hands‑on, and handle stakeholder politics when it’s required to get outcomes.
Michael Tilke · linkedin.com/in/michaeltilke/
Career highlights
- Built first large-scale spare parts e-commerce platforms
- Designed global service billing engines still in operation today
- Created replacement sales automation concepts years ahead of market
- Repeatedly delivered double-digit efficiency improvements
Contact
If you want, I’ll send you a crisp one‑pager and a first hypothesis for your situation.
Prefer signal/noise ratio? Send 3 lines: (1) your context, (2) what must change, (3) constraints.