Playbook — Service Ecosystem Orchestration

Objective

• Unify assets, contracts, consumables, partners and service triggers into one steerable ecosystem model
• Lift recurring revenue, attachment rates and ecosystem margin

Inputs

• Installed base + site/system configuration
• Contracts, subscriptions, consumables and service events
• Partner roles, economics and customer ownership logic

Decision logic

• Which installed-base trigger creates which next-best action
• Which role owns the action: direct sales, service, partner, digital channel
• What gets prioritized by margin, retention risk and strategic fit

Outputs

• Ecosystem opportunity map per customer / site
• Trigger-based cross-sell / renewal / replenishment actions
• Partner steering cockpit + recurring revenue visibility