Sustainable, scalable aftermarket profit engines · money‑making machines with double‑digit EBIT uplift.
I design and implement end‑to‑end business engines - installed base monetization engines, cost & reliability engines, pricing factories, replacement engines, predictive service loops, governance systems and an ultra lean service operating system giving technicians and callcenter agents the freedom to do their real work instead of hassling with software - that scale across brands and countries and can unlock significant EBIT upside (often 10–20%+, context‑dependent). Example: I doubled service EBIT in Northern Europe within 24 months by implementing a pricing factory, field‑productivity system and KPI governance. I systematically identify these large hidden value pools myself - with an 'x‑ray view' for revenue+, EBIT+, margin+, efficiency+, effectiveness+, cost and Pareto levers.
What I do
Three building blocks you can combine. Click for details.
Service performance engineering
Design operating systems for service: KPIs, processes, roles, governance and run‑rate improvements.
Automation & AI enablement
From pragmatic knowledge systems to RAG copilots and workflow automation that actually ships.
Profit engines around service
Pricing, replacement sales, and quality feedback loops that lift margin without breaking CX.
Signature Use Cases
End‑to‑end engines to scale EBIT, margin, revenue & uptime.
Revenue Leakage Control Tower
Commercial leakage control across service revenue, warranty, billing, parts pricing and contract coverage.
Installed Base Monetization & Entitlement Engine
Asset-level contract profitability → stop leakage, renegotiate, upsell.
Cost & Reliability Engine
Reliability signals + cost evidence for technically and economically robust service decisions.
Audit Evidence Room
Reviewable audit packs with source mappings, controls and export manifests.
Commercial Proof Engine / RFQ-RFP Proof Pack Foundation
Structured proof packs for RFQs, RFPs, audits and commercial reviews.
Pricing FactoryTM
Service pricing logic, condition checks and commercial assumptions before they become margin leakage.
Performance Leakage Engine
Turns service friction into quantified recovery opportunities.
Replacement Engine
Repair-vs-replace decision support with technical and economic evidence.
Asset-System Kernel
Installed-system context for assets, subsystems, components, location, history and configuration.
B2B Adaptive Learning Engine
Governed service knowledge → role-based training → learning gaps back into review.
Ultra-Lean Asset-Based Service Operating SystemTM
Operative service and contact-center layer: intake, asset context, cognitive support, dispatch, ERP reflection readiness and field closure.
Technician Day Copilot
Case, asset, knowledge, evidence and closure workflow at the exact moment of work.
Knowledge Factory
Documents, tickets and field knowledge → governed, source-backed service knowledge.
Cognitive Copilot Layer
Every answer gets source, confidence, boundary and escalation logic.
Predictive & Proactive Failure Engine
Early technical and operational failure signals before repeat visits or avoidable downtime.
Service Partner Intelligence Orchestration Ecosystem Layer
Make fragmented partner networks measurable, trainable and steerable.
How the engines work together
- Asset → Case → Evidence → Knowledge → Cognitive Support → Field Execution → Closure Feedback → Learning → Performance / Commercial / Partner Intelligence
- Every service interaction becomes evidence; evidence can become knowledge; knowledge supports action; action creates learning.
Value creation outcomes
- Performance leakage → quantified recovery actions
- Commercial leakage → RLCT cases, evidence packs and proof workflows
- Knowledge and field feedback → governed answers and adaptive training
Selected Experience Snapshot
A quick reality check — built in real organizations, at scale.
- Built global service platforms for large appliance & professional equipment manufacturers
- Led service organizations (multi-country, >100M€ service revenue)
- Designed multiple end-to-end business engines in service & aftermarket
About
Architect + Operator + Executive. I build profit engines - and I can navigate politics when it’s necessary to get them live.
About me
I build repeatable, scalable profit engines - from decision logic and data pipelines to governance, incentives and rollout. I lead when needed, operate hands‑on, and handle stakeholder politics when it’s required to get outcomes.
Michael Tilke · linkedin.com/in/michaeltilke/
Career highlights
- Built first large-scale spare parts e-commerce platforms
- Designed global service billing engines still in operation today
- Created replacement sales automation concepts years ahead of market
- Repeatedly delivered double-digit efficiency improvements
Contact
If you want, I’ll send you a crisp one‑pager and a first hypothesis for your situation.
Prefer signal/noise ratio? Send 3 lines: (1) your context, (2) what must change, (3) constraints.