Signature Use Case
Ultra-Lean Asset-Based Service Operating System
Asset-centric, event-driven service operating system — replacing process complexity with real-time state, decision logic and cognitive support.
Context
- One asset, one state — no parallel processes
- Installation, service, maintenance, replacement are reactions to state changes
The Engine (What it does)
- Asset → Event → Decision → Action → State → Financial reflection
How it works
- Cognitive copilot for call center & technicians
- Target handling time: ~90 seconds per interaction (call center & field)
- SAP used only as financial & master-data backbone
System asset combinations / asset systems
- Installations consist of multiple appliances + periphery + infrastructure — and the SOS models these system asset combinations / asset systems as default and decides on system level.
Technician-Van-Inventory
- Problem + solution as risk-based deviation process — 70–90% effort reduction — instead of full counting cycles.
Why it matters / scales
- Installed Base Monetization
- Replacement
- Predictive
- Cost & Reliability
- Copilot
Servicenomics
Architecture + delivery, not slides