Signature Use Case
Installed Base Monetization & Entitlement Engine
Asset-level contract profitability — stop leakage, renegotiate, upsell.
Context
- Large installed base with contracts and mixed entitlement rules
- Flat-fee service agreements often priced historically (not risk-adjusted)
- Loss-making contracts remain invisible behind averages and politics
- Revenue and cost live in different systems; accountability is blurred
The Engine (What it does)
- Calculates contract profitability per asset in near real time and turns findings into an action pipeline (renegotiate, re-scope, bundle, upsell).
How it works
- Collector layer pulls contract terms, pricing conditions, service cost and parts consumption
- Normalization aggregates to asset → contract → customer, incl. warranty/kulanz where relevant
- Hybrid scoring: historical margin + contract adequacy + risk index + thresholds
- Decision layer generates actions with justification and expected EBIT impact
Why it matters / scales
- Stops hidden EBIT leakage (loss contracts) and monetizes the installed base intentionally
- Creates a repeatable commercial governance system (not a one-off analysis)
- Works across SAP / Salesforce / legacy stacks via defined collectors
- Near-real-time re-scoring keeps decisions current as costs and usage change
Servicenomics
Architecture + delivery, not slides