Signature Use Case
Replacement Engine
Non-Repairable Device → Smart Replacement Sales
Context (2014)
- Large installed base of durable goods
- Service technicians regularly identified devices as non-repairable
- Replacement sales handled almost exclusively via indirect dealer channels
- Lost point-of-decision monetization; limited margin control; no systematic steering
The Engine (What it does)
- Transforms non-repairable service events into a controlled, margin-optimized replacement sales channel
How it works
- Technician triggers replacement at point of decision
- Rule-based matching selects technically and commercially optimal devices
- Ranking prioritizes margin, availability and strategic steering criteria
- Seamless integration into service and order systems
Why it matters / scales
- Opens a new aftermarket revenue channel (direct POS technician sales)
- Moves replacement from reactive to intentional
- Creates scalable EBIT uplift without increasing volume
- Installed base grows over time; rules (not people) drive decisions; governance and KPIs are built in
Servicenomics
Architecture + delivery, not slides