Three building blocks you can combine
Service Transformation Operating Model
Servicenomics - Scalable Service Profit Engines.
Service performance engineering — Design operating systems for service: KPIs, processes, roles, governance and run‑rate improvements.
Automation & AI enablement — From pragmatic knowledge systems to RAG copilots and workflow automation that actually ships.
Profit engines around service — Pricing, replacement sales, and quality feedback loops that lift margin without breaking CX.
Selected operating model building blocks
Existing SERVICENOMICS signature use cases and existing site statements only.
- KPI tree + cockpit (country → region → team → technician)
- Core process map (E2E: intake → diagnose → dispatch → fix → invoice)
- Role clarity & governance (who decides what, when)
- 12-week improvement roadmap with targets
- Knowledge base + RAG copilot for agents/technicians
- Automatic case summarization and next-best-action
Selected Experience Snapshot
A quick reality check — built in real organizations, at scale.
- Built first large-scale spare parts e-commerce platforms
- Designed global service billing engines still in operation today
- Designed multiple end-to-end business engines in service & aftermarket
Servicenomics
Munich · Paris · Worldwide