Three building blocks you can combine
Service Transformation Operating Model
Servicenomics - Scalable Service Profit Engines.
Service performance engineering — Design operating systems for service: KPIs, processes, roles, governance and run‑rate improvements.
Automation & AI enablement — From pragmatic knowledge systems to RAG copilots and workflow automation that actually ships.
Profit engines around service — Pricing, replacement sales, and quality feedback loops that lift margin without breaking CX.
Selected operating model building blocks
Direct engine entry points with playbooks for transformation advisory work.
- Installed Base Monetization & Entitlement Engine — commercial leakage and entitlement logic as transformation starting point · Playbook
- Cost & Reliability Engineering — cost and reliability logic for operating model redesign · Playbook
- Pricing FactoryTM — commercial decision layer for prices, contracts, subscriptions and renewals · Playbook
- Cognitive Copilot Layer — automation and AI enablement for agents, technicians and remote resolution · Playbook
- Ultra-Lean Asset-Based Service Operating SystemTM — asset-based operating model for scalable service transformation · Playbook
Selected Experience Snapshot
A quick reality check — built in real organizations, at scale.
- Built first large-scale spare parts e-commerce platforms
- Designed global service billing engines still in operation today
- Designed multiple end-to-end business engines in service & aftermarket
Servicenomics
Munich · Paris · Worldwide